How To Order
AuraStar® Ashes Infused Jewellery
As soon as we receive your order, we’ll send you a special kit. In it, you’ll find instructions on how to safely send us a small amount of your loved one’s ashes, and packaging to keep the ashes secure on their journey. You’ll also be able to double-check and confirm your choice of colour.
The kit contains:
- A small spoon to help you scoop just enough ashes.
- A small labelled bag to put the ashes into.
- A ring sizer (if applicable).
- A form to confirm your order.
- A Freepost padded envelope, to ensure a safe journey.
All you have to do is place just a tiny amount of ashes in the sealable bag, place it in the Freepost envelope with the completed order form, and post it to us. Then our artisans will start the delicate process of making your bespoke pendant.
As soon as the pendant is ready, we will send it to you by courier - together with any unused ashes.
We understand that you will be anxiously awaiting your precious piece, but please allow us 7 days (for stock items) to make your jewellery.
Please note that as every piece we create is unique, and made by hand only for your needs, we cannot accept returns or refunds. We also recommend that all our customers keep back a small amount of ashes, in case the item is lost at a later date.
Additionally, as each piece is hand-made there may be small differences in colour and finish - that's what makes it as unique as the individual it will serve.