Effective Date: 1st April 2020

  1. Introduction

Welcome to the Aura-Star® Jewellery website located on www.ashesurnsjewellery.com (“Site” or “Website”).

This website is owned and operated by Keepsake Jewellery Ltd from United Kingdom. Throughout the Site, the terms “we”, “us”, “company”, “store”, and “our” refers to Keepsake Jewellery Ltd. We are an online store, providing jewellery and fashion products across the world.  We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something (“Customer”) from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.


By accessing or using our Services, you agree to these Terms and conditions, and all applicable laws. If you do not agree with these Terms, Privacy Policy or any other policy of Aura-Star® Jewellery, you should not use the Services.

  1. General

Keepsake Jewellery is an e-commerce store which sells memorial Jewellery for ashes which includes custom and readymade Ashes Jewellery products (“Product”) within United Kingdom. Please note that Keepsake Jewellery may add or discontinue any of its product or services without notice at sole discretion. For more information about our Services, please refer to our About Us section on https://www.ashesurnsjewellery.com/pages/about-us.

  1. Service Use. 

You may use the Services only in accordance with and subject to these Terms and our Privacy Policy.

The Services are solely for your personal and noncommercial use, unless otherwise authorized by Keepsake Jewellery Ltd in writing. You may not use the Services for any purpose that is unlawful or prohibited by these Terms, or to solicit the performance of any illegal activity or other activity which infringes the rights of Keepsake Jewellery Ltd or others. Notwithstanding any other rights or restrictions in these Terms, you may not use the Services to:

(a) transmit via or through the Services any information, data, text, images, files, links, or software except in connection with your authorized use of the Services or otherwise in response to specific requests for information by us;

(b) introduce to our websites or mobile applications or otherwise in connection with the Services any computer or website viruses, worms, Trojan horses and/or harmful code;

(c) obtain unauthorized access to any computer system;

(d) impersonate any other person, including but not limited to, a registered user of the Services or an employee of Keepsake Jewellery Ltd;

(e) invade the privacy or violate any personal or proprietary right (including intellectual property rights) of any person or entity;

(f) misrepresent the identity of a user or use a false e-mail address;

(g) tamper with or obtain access to our websites or mobile applications or any component of any of them;

(h) conduct fraudulent activities; or

(i) collect or harvest information regarding other users of the Services for any reason whatsoever, including, without limitation, for sending such users unsolicited commercial e-mail.

You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password. You agree to immediately notify us in the event of any unauthorized use of your account or other breach of security.

  1. Eligibility to Purchase

The purchase of products through Keepsake Jewellery Ltd is strictly limited to parties who can lawfully enter into and form contracts on the Internet.  In order to make purchases on the Site you will be required to provide your personal details and payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided. If you are under age 18, you may only use the Services with the consent of your parent or legal guardian. Please be sure your parent or legal guardian has reviewed and discussed these Terms with you.

By making an offer to purchase products you expressly authorize us to perform credit checks and where Keepsake Jewellery Ltd feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions.

We reserve the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

  1. Orders

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers. Once you have placed your order on the Site, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order. Acceptance of your order will be perfected upon completion of the packing of your order, unless you cancel your order.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any products from the Site or refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

For information on how to place an order on our Site, please refer to www.ashesurnsjewellery.com/pages/how-to-order.

  1. Payments

Keepsake Jewellery uses the following payment methods and payment gateways for its store:

  • Debit or Credit Card (Visa, MasterCard and American Express)
  • ApplePay
  • GooglePay
  • Maestro
  • Shop Pay
  • Any other payment method displayed on the Keepsake Jewellery Site.
  1. Refunds and Returns

For more information on this section, please refer to our Refunds and Returns policy.

  1. Shipping & Delivery

For more information on this section, please refer to our Shipping and Delivery policy.

  1. Pricing Policy

Prices shown on the Site are in GBP Pound Sterling or US Dollars and are exclusive of taxes. For International Sales, any import duty/tax or charges on our products will be paid by the Customer.

  1. Discount Codes

We may provide promotional codes offering a discount on our products. Promotional codes cannot be used on past purchases. Promotional codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotional code or offers, and must be used by the date published, if any. Only one promo codes can be used at checkout. We reserve the right at any time without notice to retract and/or change the terms of promotional codes.

  1. Limited License and Site Access; Acceptable Use

 We grant you a limited license to use the Site for personal non-commercial use only. You may not: (a) resell or make any commercial use of this Site or any of the contents of this Site; (b) modify, adapt, translate, reverse engineer, decompile, disassemble or convert any of the contents of this Site not intended to be so read; (c) copy, imitate, mirror, reproduce, distribute, publish, download, display, perform, post or transmit any of the contents of this Site in any form or by any means; or (d) use any data mining, bots, spiders, automated tools or similar data gathering and extraction methods on the contents of the Site or to collect any information from the Site or any other user of the Site.

You use this Site at your own risk. You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on this Site. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated the Terms and Conditions, we may deny you access to this Site on a temporary or permanent basis and any decision to do so is final.

  1. Accounts, Registrations and Passwords

If you use this Site and such use requires setting up an account and/or password(s), you are solely responsible for maintaining the confidentiality of your account and password(s) and for restricting access to your computer.  If you open an account, register, or otherwise provide us with any information, you agree to provide us with current, complete, and accurate information as requested by any forms. KEEPSAKE JEWELLERY LTD is not responsible for any errors or delays in responding to any inquiry or request caused by any incorrect, outdated, or incorrect information provided by you or any technical problems beyond the control of KEEPSAKE JEWELLERY LTD. You acknowledge and agree that any login, identifier, or password issued in connection with this Site (each a "Password") is confidential information and must be kept secure. You may not disclose such Password to another person or entity or permit another entity to access the Site using such Password. You must notify KEEPSAKE JEWELLERY LTD immediately of any breach of security or unauthorized use of your account. KEEPSAKE JEWELLERY LTD cannot be responsible, and disclaims all liability in connection with, the use of any information that you post or display on this Site.

  1. Intellectual Property Rights

Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, and trademarks and all other intellectual property and material rights mentioned, displayed or relating to the Content on the Site.  All content, including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site, are protected by national intellectual property and other laws. All content, trademarks, logos and designs of Keepsake Jewellery are the Intellectual Property of Keepsake Jewellery Ltd. Any unauthorized reproduction, redistribution or other use of the Content is prohibited and may result in civil and criminal penalties. You may use the Content only with our prior written and express authorization. All Keepsake Jewellery Ltd Brands, including the Aura-Star® and any other products and brands displayed on the Aura-Star® Jewellery Site are registered and are the intellectual property of Keepsake Jewellery Ltd.

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

  1. Monitoring Activity

KEEPSAKE JEWELLERY LTD has no obligation to monitor this Site or any portion thereof. However, we reserve the right to review any posted content and remove, delete, redact or otherwise modify such content, in our sole discretion, at any time and from time to time, without notice or further obligation to you. We have no obligation to display or post any content. KEEPSAKE JEWELLERY LTD, subject to the Privacy Policy reserves the right to disclose, at any time and from time to time, any information or posted content that it deems necessary or appropriate, including without limitation to satisfy any applicable, law, regulation, contractual obligation, legal, dispute process, or governmental request. We will have no liability in connection with any content or content submitted to, transmitted via, or displayed or posted on this Site, regardless of whether provided by us or any other party.

  1. Disclaimer


  1. Limitation of Liability

You agree that in no event shall KEEPSAKE JEWELLERY LTD be liable to you, or to any third party, for any lost profits, incidental, consequential, punitive, special, or indirect damages arising out of or in connection with the Site or the Terms and Conditions, even if advised as to the possibility of such damages, regardless of whether the claim for such damages is based in contract, tort, strict liability or otherwise. This limitation on liability includes, but is not limited to, any (i) errors, mistakes, or inaccuracies in any Content or for any loss or damage of any kind incurred by you as a result of your use of or reliance on the Content; (ii) the transmission of any bugs, viruses, Trojan horses or the like which may infect your equipment, failure of mechanical or electronic equipment; (iii) unauthorized access to or use of the Site or KEEPSAKE JEWELLERY LTD secure servers and/or any and all personal information and/or financial information stored therein; or (iv) theft, operator errors, strikes or other labor problems or any force majeure.

  1. Indemnification

You agree to indemnify and hold KEEPSAKE JEWELLERY LTD and its subsidiaries, affiliates, officers, directors, agents, and employees, harmless from and against any suit, action, claim, demand, penalty or loss, including reasonable attorneys’ fees, made by or resulting from any third party due to or arising out of your use of the Site, breach of the Terms and Conditions or the materials it incorporates by reference, or your violation of any law, regulation, order or other legal mandate, or the rights of a third party.

  1. Choice of Law; Disputes

You will resolve any claim, cause of action or dispute (together a “claim”) you have with KEEPSAKE JEWELLERY LTD arising out of or relating to the Site or the Terms and Conditions exclusively in United Kingdom. The laws of the United Kingdom will govern the Terms and Conditions, as well as any claim that may arise between you and KEEPSAKE JEWELLERY LTD, without regard to conflict of law principles. You agree to submit to the exclusive personal jurisdiction of the courts of United Kingdom, for the purpose of litigating all such claims. Any dispute arising hereunder or related to your use of the Site shall be solely between you and KEEPSAKE JEWELLERY LTD, and to the fullest extent permitted by law, no dispute or proceeding shall be joined with any other or decided on a class-action basis. In the event any breach of these Terms and Conditions portends irreparable injury to KEEPSAKE JEWELLERY LTD, you agree that KEEPSAKE JEWELLERY LTD shall be entitled to seek equitable relief, including injunctions and declaratory judgments, in addition to any other remedies permitted by law.

  1. Privacy & Cookies

For more information on how we collect your information and cookies, please refer to our Privacy & Cookies Policy.

  1. Changes

We reserve the right to update and revise these Terms and Conditions at any time. You will know if these Terms and Conditions have been revised since your last visit to the website by referring to the "Effective Date of Current Policy" date at the top of this page. Your use of our Site constitutes your acceptance of these Terms and Conditions as amended or revised by us from time to time, and you should therefore review these Terms and Conditions regularly.

  1. Electronic Communications

When you visit the Site, or send us e-mails, you are communicating with us electronically. In so doing, you consent to receive communications from us electronically. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.

  1. Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

  1. Severability

If any of these Terms and Conditions shall be deemed invalid, void, or for any reason unenforceable, that term shall be deemed severable and shall not affect the validity and enforceability of any remaining terms or conditions.

  1. Entire Agreement

These Terms and Conditions set forth the entire understanding and agreement between you and KEEPSAKE JEWELLERY LTD with respect to the subject matter herein and supers all prior or contemporaneous communications and proposals, whether electronic, oral or written with respect to the Site. A printed version of these Terms and Conditions and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Any rights not expressly granted herein are reserved. You may not assign the Terms and Conditions, or assign, transfer or sublicense your rights therein. A failure to act with respect to a breach by you or others does not waive KEEPSAKE JEWELLERY LTD right to act with respect to subsequent or similar breaches.

  1. Contact Us

For any questions, complaints, and queries or to report any violations, please get in touch through the following provided below:

Keepsake Jewellery Ltd

T: 0203 576 1038